Depending on your issue, you will need to contact either the SLCP support team, the Verification Oversight Organization (VOO) or the Accredited Host (AH).
Contact SLCP Support team for:
- General clarification on the SLCP process and protocol
- Support on Gateway account registration and approval, or technical issues on the platform
- Questions about the Data Collection Tool or interpretation of questions in the Tool
- Feedback and comments for continuous improvement of SLCP
- Concerns or additional support for a prolonged outstanding issue
- Contact details: submit a request on this SLCP Helpdesk
Contact your Accredited Host (AH) for:
- Challenges regarding AH account registration, payment, and other account issues
- Solving a technical problem on an AH platform
- Information about the costs of accessing the AH platform
- Understanding the specific functionalities of the AH platform
- Information regarding the AH’s services and benefits
FFC: send an email to SLCPsupport@fairfactories.org
Higg: submit a request on https://howtohigg.org/request