If a facility or brand notices issues with the Verifier, a Verifier Body (VB) and/or the verification process, they can file a complaint. Complaints can be related to the quality of service, an issue with the verification process, Information Technology (IT) issues, inappropriate Verifier/VB behavior/conduct, an issue with VB communications, or an issue related to transparency (e.g. double-books).
Use this feedback form to file a complaint.
Note that SLCP takes integrity issues very seriously. In case you want to report unethical behavior by the facility or Verifier/ VB, instead of using this form please reach out directly to the VOO via slcp@sumerra.com and provide as many details as possible. The VOO will evaluate your information and may launch an investigation. The VOO will update you on the outcome.
Note that you cannot use this form to contest the results of an individual verified assessment report. The facility can dispute their verified assessment on the Accredited Host platform within 14 days after receiving it.