The following sources of data on Verifier performance are used to calculate the Verifier Score:
- Verifier exam scores (in absence of QA data)
- Desktop Review outcomes
- Counter Verification outcomes
- Shadow Verification outcomes
- Facility feedback
- Brand/report user feedback
Each Verifier is assigned a score (all scores are from 0 to 5). VB scoring is an accumulation of the individual Verifier Scores. Other information relating to VB quality may also be included such as complaints received. Currently, VB and Verifier scores are shared with VB’s through a custom VB dashboard. Additional stakeholder sharing is ‘to be determined’.