The Verification Oversight Organization (VOO) oversees the quality and integrity of the verification process. They do this by conducting a thorough Verifier selection process and Quality Assurance (QA) activities.
In both the Verifier selection process as well as QA activities (i.e., desktop reviews, shadow/counter/duplicate verifications, VB management checks), facilities have a role to play. Feedback from facilities on Verifier performance (via the feedback forms sent by the VOO after a verification) and hosting a shadow/counter/duplicate verification, help the VOO gather crucial information about Verifier performance and the quality of verification.
Apart from the QA activities conducted by the VOO, SLCP runs an automated quality check on all verified assessments. This quality check takes place right after a Verifier submits the verified data on an Accredited Host platform. If quality issues are found, they are corrected before the verified data is sent to you.
In the end, learnings result in numerous system and process improvements that enhance user experience. Thank you in advance for your support when contacted by the VOO.