I am a Facility

General

• Step-by-step guidance: How do I start and complete the SLCP assessment process?
• What are the SLCP assessment statuses, and what do they mean?
• What does an SLCP assessment cost, and how do I pay?
• How do I know if the brands I work with accept SLCP verified data?
• Quick Guide to Getting Started for Facilities

E-learning Platform

• What kind of training is provided? How do I get access to the e-learning completion CODE?
• How can I download the Facility Course Certificate and find my Certificate CODE?

Gateway Profile Registration

• What information is needed for my Gateway profile? What are the rules for my facility’s name on the Gateway?
• Do all facilities need a separate profile on the Gateway, even though they belong to the same mother company?
• Can more than one person access the same Gateway facility profile? How can I invite a colleague?
• Why is the list of languages so extensive in my Gateway profile? How can I select all the languages spoken in my facility?
• If I want to complete Higg FSLM, do I need to register on the Gateway?

Link to Accredited Hosts

• How do I connect to an Accredited Host?
• How do I conduct a self/joint-assessment on FFC? What are the costs?
• How do I conduct a self/joint-assessment on Higg Co? What are the costs?
• How do I connect to Passive Accredited Host Inspectorio? What can they do for me? What are the costs?
• What do I do when one of my customers wants me to use one Accredited Host, e.g. FFC, and the other wants me to use another Accredited Host, e.g. Higg Co?

Data Collection Tool

• What kind of data is collected via the Data Collection Tool? What is the difference between the Data Collection Tool for facilities and the Tool provided to Verifiers?
• Where can I find the Data Collection Tool? In which languages is it available?
• How do I gain access to all of the tabs in the Data Collection Tool (Excel)?
• How do I answer the questions in the Data Collection Tool, online and offline? Can I switch between the online and offline Tool?
• How do I open and save the Data Collection Tool (Excel) after downloading it from the Accredited Host?
• Do I need to enable macros every time I open the Data Collection Tool (Excel)?

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Complete an SLCP Assessment

• What do I need to do to successfully fill in the Data Collection Tool and submit the data? How do I prepare myself and the organization for the assessment?
• What is the difference between a self-assessment and a joint-assessment?
• What is the difference between an SLCP assessment and the Higg FSLM?

Host a Verification

• How can I select a Verifier Body? How can I change a Verifier Body?
• How long does the verification process take? What is expected of me?

After the Verification

• How long after the on-site verification will I receive the verified data? What do I need to do then?
• If I do not agree with the outcome of the verification: When and how can I raise a dispute?
• What invalidates a verified assessment? What happens if a verified assessment report is invalidated?
• How is quality of the verification process ensured? What is my role in this?

Share the Verified Assessment Report

• How can I share my verified data to my customer and/or from one Accredited Host (AH) to another?
• What does it mean when the status of my assessment becomes VRF (Verification Finalized)? What can I do then?
• With whom are the results of a verified assessment shared? How is data confidentiality ensured?