Introduction
We organized our Helpdesk to provide easy access to our main customer groups: facilities, brands, Verifier Bodies/Verifiers and Training Bodies/Trainers. Our main goal is to provide you with all the answers you might be looking for as you embark on your SLCP journey.
Language options
The FAQs are available in several languages (English, Chinese-Mandarin, Turkish and Vietnamese). On any page in the Helpdesk library, you can switch the language using the drop-down language menu located in the top and bottom right corners.
Search function
To help you locate information faster, our Helpdesk library also has a search function. You can insert keywords such as “Accredited Hosts”, “costs”, “select a Verifier” in the search bar and related FAQs will show.
Getting Support
If you cannot find the answer to your question, you can reach out to the SLCP Support team. We aim to respond to requests submitted via the SLCP Helpdesk within 1 business day.
Our Support team consists of local Country Leads located in 5 SLCP focus countries - Bangladesh, China, India, Türkiye, and Vietnam. You can learn more about them here. They provide support on a wide variety of SLCP related topics in their local languages (Bangla, Mandarin, Turkish and Vietnamese) as well as in English.
If you need support related to Accredited Hosts (AH) and their platforms, you should reach out to them directly.